CCTV maintenance,essential service or industry myth?

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CCTV maintenance, essential service or industry myth.

For many years it has gone without question that when you buy a CCTV system then you also buy a maintenance package to go with it. The packages you can buy are diverse, however and you can go from 1 visit per annum to clean and test the system to an agreement that will cover comprehensive labour and parts. The choice at the end of the day is of course in the hands of the customer but ultimately to the installer the maintenance is sometimes crucial to ensure that after year 1 a profit can actually be achieved on the installation itself.

Dangerous game.

This for the installer is a dangerous game to play in the current market place. Cut throat pricing means margins are small to non existent, if the client decides against a service agreement this can cripple small to medium sized installers and many businesses have failed in the last 18 months trying to get jobs on the back of a maintenance package.

CCTV servicing.

This then of course begs the question how profitable is a CCTV maintenance agreement? Well it tends to go back to the kit that is installed in the first place. Cheap kit is inherently unreliable and we would never recommend its installation. The other trick of course is to install closed protocol equipment meaning due to software restrictions only the installer will ever be look after the kit and will sting you forever and a day every time you call them out.

Cheap kit…dont take that route!

Customers tempted by cheap prices often regret their purchase simply because  a) the kit does not do what it was originally claimed to do.  b) The CCTV installer is constantly out trying to fix it. Of course any company doing multiple visits back to installation will soon see any profit wiped out, they will go under and the end user left with a useless un-serviceable CCTV system.

Do you need maintenance?

So back to the original question does a CCTV system need a maintenance agreement? Well the answer is defiantly yes. CCTV can be very reliable but it is a critical requirement. When it goes wrong it needs fixing and fast, an agreement that does not include a “hot swap” arrangement means goods can be removed from the site for repair and not returned for long periods of time. So the company you use to install and to service is crucial. The whole concept of  CCTV maintainence agreements really does come down to one of quality. Buy quality in the first place and your failure rate will be low , When the product does fail the installer should have a stock item to replace it , this is only possible if the installer can make a profit on the install and this is only possible if the customer has the vision to pay a fair price in the first place.

Tough times!

We find ourselves in a climate that is pushing prices and margins down; this can only lead to poorer service levels in the future, choose your installer wisely, pay a fair price for good products and don’t fall foul of cheap deals it may come back to bite you!!!

International Security Exhibitions

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We may be based in the UK, but we always like to follow some of the up and coming International Exhibitions!

Volcano ash permitting, we are looking to bring good information on emerging technologies from the following exhibitions in 2010

ESSEN – Essen, Germany 5th to 8th October

ASIS – Texas, USA 12th to 15th October

ISC EAST – New York, USA 3rd and 4th November

more to follow!

Black Hawk IR dome from 360 Vision

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Answering the age old problem of how to illuminate PTZ dome pictures at night time, 360 Vision have announced the availability of their Black Hawk IR Dome range

Drawing on over 20 years of CCTV Manufacturing,  the 360 Vision Technology Black Hawk IR Dome with twin LED IR illuminators is available in a choice of either Cool Grey, White or Black.

Options include:-

  • Dual 830nM wide angle IR Lamps providing 100m of illumination
  • Sony Ex-View WDR Camera options in 18x, 26x and 36x zoom
  • Multi Protocol Integration
  • OSD
  • Motor Motion Design
  • High Quality Components
  • Intelligent Alarms
  • Creative Privacy Zones
  • True Day/Night performance
  • Picture Freeze and Fast Shutter

we certainly think this is a great addition to their range – domes have always suffered from a lack of travelling illumination as found on the older overt PTZ units.

we think that the Black Hawk is a great ‘in between’ product, sitting perfectly between their VisionDome and Predator range !

we hope to bring a review shortly of the claimed 100m IR range……

Emerging Video Technologies – Pt6 Mesh Wireless Networks

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Today, we take a look at Mesh Wireless Networks

Potential Benefits:
Video surveillance is often wanted in areas that are remote from buildings, such as in parking lots and along fencelines. Running network cabling can be cost prohibitive and requiring expensive and/or disruptive trenching.

Ip wireless systems offer a wire free alternative to transmit video in those areas. Mesh wireless systems (a specialized form of IP wireless) allow video to be transmitted across longer distances and around areas of interference (like hills or trees etc)

Costs: Compared to long distance cable runs, mesh wireless is generally significantly less expensive. Even at about £1500 per wireless node, wireless is far less expensive than almost any form of trenching across roads or pavement.

  • End User Risks:
    Because of the bandwidth demanded, deploying wireless systems for video surveillance require specialized expertise. If end users do not choose experienced installers, significant delays may occur. Additionally, risks exist in the long term performance of the system (as environmental or local changes can degrade performance). It is imperative that customers budget for long term maintenance of the system or major issues could occur.
  • Installer Risks:
    Deploying wireless video surveillance networks may be the single most difficult technical task in all of video surveillance (even harder than video analytics). Wireless demands technical expertise in both IP networks and wireless systems. Futhermore, wireless systems can be impacted by external factors such as the weather and nearby wireless users (because most systems are licence free). Two specific risks are : (1) systems that do not deliver as much bandwidth as the installer plans and requires and (2) ongoing stability problems with the system that demand expensive service calls.

 

Taken from the ‘Emerging Video Surveillance Guide 2010’ from http://ipvideomarket.info/

Have you any opinions on this? leave a comment for us!

Emerging Video Technologies – Pt5 Storage on-board IP Cameras

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Today, we take a look at On Board storage for IP cameras

Potential Benefits:-

Some camera locations have limited or unreliable bandwidth. In those lcoations, ensuring that video can be streamed and recorded remotely can be expensive (or simply not possible). Putting storage inside of an IP camera can eliminate this problem. Of course, some network connections will be needed to remotely view/download record video. However, this will only need to be done periodically.

Cost: While storgae costs drop continuously, today the cost of on-board storage is far higher than centrally storing video in hard drives. Moreover, for most video surveillance applications, it is simply not possible to solely store video on-board IP cameras as it is not technically possible (with the exception of  suppliers supporting hard drives inside or attached to their cameras)

  • End User Risks
    Using on board storage may force compromises in the length of storage or the quality of storage (because of limitations on how much video can be stored inside the camera). Additionally, most VMS systems do not support remote playback of video recorded on an IP camera. This could make it difficult to access and use this video.
  • Installer Risks
    If the on-board storage cannot be remotely accessed using the existing VMS playback, the installer may be called for additional service calls. Some systems will require a technician physically remove the on-board storage while others will require downloading raw video files.

Taken from the ‘Emerging Video Surveillance Guide 2010’ from http://ipvideomarket.info/

we at IntegratedCCTV agree in part with the report – however, we still think that a camera recording in a continuous loop, just enough to cover a 3 9’s network (99.9% allowable down time, 43 minutes per month) and then using technology such as March Networks’ Shadow Archive feature, means that the system can synchronise video lost during the network downtime, with little effect on the overall system…………this is new and probably not known at the time of the report, but it is worth noting when discussing the above!!!

Have you any opinions on this? leave a comment for us!