Avigilon logoare now well known throughout the CCTV industry as quality manufacturer’s of Megapixel IP cameras and software. We were lucky enough to get the opportunity to ask Rick Ramsay the product manager with Avigilon some in- depth questions about their megapixel cameras, the company and the future.

Below Rick is able to explain why Avigilon are such a respected name in the industry today.

Avigilon Rick Ramsay Product Manager

1. Rick, what is your role within Avigilon and how long have you been with them?

I am a product manager, responsible for both Avigilon‘s hardware and software products. I joined Avigilon in 2007.

2. How long has the company been trading and how quickly have you been able to grow now megapixel is the buzz word in the security surveillance industry?

Avigilon was founded at the end of 2004. In 2010, Avigilon was ranked among the Deloitte Technology Fast 50™, a ranking of the 50 fastest growing technology companies in Canada, based on the percentage of revenue growth over five years. Avigilon’s revenues increased 33,664 percent from 2005 to 2009—making it among the top five fastest growing companies in Canada. Avigilon was also named to Red Herring’s North America 100 list in 2010, a prestigious list honoring the year’s most promising private technology ventures in North America.

Avigilon Camera HD Pro

3. The 16 megapixel hd professional camera is quite a talking point. For what applications have you seen it used and how would you measure its success so far?

The Avigilon 16 MP HD camera delivers the highest resolution possible and exceptional detail for monitoring very large areas — the equivalent resolution of more than 50 VGA cameras. Leveraging JPEG2000 compression and High Definition Stream Management (HDSM,) the Avigilon 16 MP HD camera can capture extremely high quality image detail, but requires little bandwidth and storage. The Avigilon 16 MP HD camera is being used in stadiums and public venues, parking lots, transportation systems, and cargo terminals. Avigilon’s online system design tools including the camera resolution and lens estimator facilitate the selection of the correct resolution camera for each location’s requirements. So far, the camera has been a tremendous success as it offers a solution unique in the industry for delivering high resolution and exceptional detail covering very large areas.

4. Having seen your offerings at IFSEC this year, build quality is obviously very important to you. Do you believe this helps you sell your product over cheaper mpix cameras on the market?

Avigilon is committed to delivering prompt service and support, and offers a three-year warranty on all parts, adding to the solution’s overall reliability and we believe that this does differentiate us in the market.

Avigilon maintains all of its development and manufacturing in Vancouver, Canada, and has invested more than $2 million in state-of-the-art equipment to automate the production and assembly of sub-components and finished goods to boost its production capability. With in-depth experience in the life science/microscope camera field, the company’s core development team has worked together for almost a decade to develop a high-performance and reliable HD surveillance solution based on proven technologies.

5. Arecont look like your nearest competitors – how does the recent price reduction news from them impact or influence your roadmap?

Arecont is one of our partners. In fact, their cameras can be used within the Avigilon Control Center NVMS, so we’re certainly pleased to see moves in the industry that are advancing the adoption of HD and megapixel cameras. Avigilon continues to be the performance and value leader and recently introduced its HD H.264 line of cameras that deliver industry leading H.264 image quality and fully motorized lenses for remote zoom and focus to improve ease of installation at pricing designed to give the broad market access to HD quality surveillance video.

6. What is the Avigilon roadmap?

Avigilon’s recent decision to offer two editions of the award-winning Avigilon Control Center software — Enterprise and Standard — reflects our road map as we expand our portfolio to include effective solutions that deliver greater access to HD surveillance to all parts of the market. Avigilon is committed to remaining the performance and value leader in HD surveillance systems, driving innovation to improve video surveillance quality, reduce investigation times, and deliver better video evidence.

7. Some in the industry have shed a little doubt about how successful megapixel cameras will be. What is your best answer to critics of high megapixel bandwidth ?

Avigilon Control Center was engineered from the ground up to intelligently manage HD video, delivering both situational awareness and complete image detail while efficiently handling bandwidth and storage. High Definition Stream Management (HDSM) makes the Avigilon Control Center engine the most powerful and efficient Network Video Management platforms on the market because it intelligently manages HD video transmission, sending only requested portions of the captured video to monitoring stations. HDSM results in immediate savings in transmission bandwidth and reduces costs by requiring less powerful workstations.

Effective management of HD video is the only way to ensure the system as a whole can handle the higher demands placed by HD video and deliver details needed to reduce investigation times and improve success.

8. Will a megapixel camera replace a dome PTZ camera?

Depending on the scope of coverage and desired level of detail required, a megapixel HD camera can replace a dome PTZ. We have developed a unique set of online system design tools including a camera resolution and lens estimator to help our customers choose the correct camera resolution for each scene to get the detail level expected.

9. When will the industry completely embrace IP? is it cost related?

Cost is certainly a factor, but the ability for an IP system to truly outperform an analog system has also been an important factor in the industry’s move toward full HD performance. The introduction of HD cameras and purpose built HD NVMS platforms has provided the benefits and needed incentive to accelerate the transition.

10. DVRs….are they dead? VMS and servers are the future right?

Analog encoders are designed to integrate legacy analog cameras into a High Definition IP surveillance system, facilitating the transition from analog to full HD over time. The Avigilon analog encoder seamlessly integrates with Avigilon Control Center, using only a single camera license for all 4 ports, creating a network based surveillance solution with unmatched performance, ease of use, and ease of installation.

11. Security installers or IT specialists – who do avigilon favour? And where do you see the industry going in the next 5 years?

Avigilon works with both security installers and IT specialists. We believe that both groups are expanding their knowledge and expertise in security and IP technology to take advantage of new opportunities. Over the next five years , we’ll see more security installers expanding into areas conventionally performed by IT specialists and at the same time, IT specialists will begin to offer more integrated security applications.

Avigilon ACC-4.6 Range12. Finally Rick can you give us 3 reasons why customers should consider Avigilon products over your many competitors out there?

1) Avigilon Control Center was engineered from the ground up to intelligently manage HD video, delivering both situational awareness and complete image detail. Featuring HDSM, Avigilon Control Center is the industry’s only truly open NVMS, allowing system designers to integrate Avigilon solutions with existing assets including analog and IP cameras, access control, and other intrusion systems. HDSM intelligently manages HD video transmission, sending only requested portions of the captured video to monitoring stations, resulting in immediate savings in transmission bandwidth and reduces costs by requiring less powerful workstations.

2) Avigilon designs and manufactures the industry’s widest range of high quality HD cameras in resolutions from one to 16 megapixels, which seamlessly integrate with the Avigilon Control Center Network Video Management system to create a network-based surveillance solution with unmatched performance and ease of use. Avigilon cameras exploit the benefits of both Onvif-compliant H.264 and JPEG2000 compression standards to provide system designers with maximum flexibility in order to meet video resolution requirements for each location in the most cost effective manner.

3) Avigilon backs all of its products with a 3 year warranty and industry leading 24×7 technical support. With a focus on prompt delivery and service, Avigilon’s global network of partners provides rapid access to equipment and accessories. Our brand promise is to be #1 in end-user satisfaction by providing greater performance, value, ease of use, reliability, customer service, and market innovation.

We would like to thank Rick Ramsay for his time, a great insight into where the industry is heading and why Avigilon are leading the way.

Panasonic sales staff are have been touting the benefits of the WJ-NV200, their new IP CCTV offering to the security market place. With good reason. They are all very excited about the product and the features that have been incorporated into it. One of them, facial recognition, is certainly an interesting concept. Could it be used as an access control tool to replace biometric readers and card entry systems by opening doors to only those who it recognises?. We have reviewed the WJ-NV200 and see this as an important development for Panasonic and the future of IP surveillance systems.  See the full news and product review.

Megapixel over coax.

The new EQH5200 2 megapixel IP camera that is using the latest HD-SDI is set to open the retro fit market place to megapixel technology. Ever focus have a new megapixel camera that is able to use existing RG 59 coaxial cable from a BNC connection. This opens up a number of possibilities for retro fit situations and makes upgrading analogue infinitely easier.

We have done a full review on the camera and their latest DVR that will mean the potential of cheap megapixel ip camera solutions , something we have all been waiting for.

The VCL orbiter gold PTZ cameras can be seen across all areas of the UK. One of the most popular dome cameras of their time they sold thousands of units. Now however they are no longer manufactured and maintaining them has become difficult , if not impossible. There are some fixes however that can be made by the end user and this may solve or prolong the life of your dome camera. Below we list the most common faults and how to fix them without the need to call out an engineer.

1) Camera out of focus: this is caused by the lens motor sticking. You can rectify this by powering down the camera. Go to the power supply probably situated at the bottom of the pole or in the building just behind the dome. There will be a fused spur powering this, remove the fuse, leave for a minute or two then power up again. This will enable the camera to restart and should cause the camera to refocus. This fix is never permanent but you should get a good two weeks out of it before having to repeat the power up/down process. The Sony camera blocks are no longer made so a permanent fix will need a new dome inner.

2) Camera picture flicking and losing tour.: this will be caused by the slip rings, these slip rings allow the dome to spin but still provide power to the camera and motors. The solution is quite simple, you need to reprogram the tour so that it does not pass over the worn area of the slip ring. This is done by moving the offending preset to a new position. Sometimes a marginal change will allow the dome to carry on working for many further months. Once however the slip ring is so worn this process fails to work a new inner will be required.

3)  No camera picture at all: two things to check here. Do you have power at the dome? You need to check mains is present at the fused spur and if it is check the fuse in the PSU. Often moisture inside the VCL dome housing can blow the fuse .You may be advised to see how the water has ingressed into the housing to prevent a repeat, sometimes you will find it has been hit or damaged or the acrylic has not been replaced properly at some point. The second reason could again be the slip rings, if there is no picture you will need to remove the fuse in the spur adjacent to the PSU and initiate a re boot. This should restore the image .Then you need to find the weak spot in the slip ring and carry out the process outlined in point 2 to avoid this worn part of the slip ring, you may get a few more months out of your VCL dome camera.

4) Intermittent control over the dome camera:This is the camera losing its connection with the Maxcom gold matrix. This could be a poor connection on the back of the  Maxcom matrix or a damaged cable. Remake the connections or rejoin the cable. This if it is the case then you will be provided with a permanent fix.

5)  Picture is white: The auto iris lens has been put onto manual and opened fully letting too much light into the lens. Adjust the lens manually with auto focus button on the control and the picture will return . Lock the keypad so the buttons cannot be accidentally touched again.

6)  Picture is Black: Same as above but the iris has been closed right down letting no light into the camera.

Of course there are many other faults that can manefest themselves and we are happy to advise if you wish to contact us. There are also ways of replacing the inner for a fraction of the cost of a new external dome camera. So always investigate this option before spending thousands on a new system, including having to replace the  keyboard controls and the Honeywell  Maxcom gold matrix.

Xtralis V3100H.

Formerly Adpro, Xtralis have produced a new hybrid DVR that also excels when it comes to remote monitoring,
The V3100 is a hybrid unit that can handle both analogue and IP cameras. The Ip camera range they will integrate with is limited but Panasonic are keen to join forces with Xtralis and this will open up the market place considerably for them.

Save money.


With companies looking to save cost wherever possible the remote monitoring solution is meaning that expensive security guards can be replaced and alarms monitored and actioned by a central station. The V3100 comes in modular form so you are able to buy the solution that suits the site and this is easily expandable should requirements change.

Remote monitoring.


Remote monitoring is the way forward and with the V3100H providing excellent picture quality,  it is the central stations who have provided very positive feedback on the product.
If you are considering a remote monitoring solution that also requires a DVR that can supply excellent picture quality and search facilities then contact us for more information regarding this product.