Tag Archives: CCTV

Bad day for plane spotters but a great day for maintenance.

Posted on by

All UK airports closed.

 Airports across the UK are saturated with security measures from access control CCTV biometrics and so on. Normally the on going programme of maintenance for all this equipment has to be carefully scheduled to fit in with passengers and staff to ensure that when tested it causes the minimum inconvenience and disruption .

Icelandic volcanic eruption.

 A unique opportunity for security installers arose yesterday and today however when a volcanic eruption in Iceland over 900 miles away from the UK grounded every single aircraft in the country. The situation is not expected to be resolved until at least tomorrow and with this information very well publicized it means that the airports for the first time ever are deserted. What a great chance for security installers to get on site and carry out all those jobs that normally mean either working at night or working around many hundreds of people.

Unique testing opportunity.

It also offers a unique opportunity to carry out testing on analytics in an almost a completely sterile environment. With the runways effectively reduced to parking lots day light testing with no movement has never been able to have been done before and the smart installers will be using this very rare window of oppotunity to carry out some experimentation.

How long have they got?

No one is able to tell for how long the eruption will continue but it seems certain that the combination of  the weather patterns and a local volcanic eruption are highly unlikely to ever occur again. So our advice would be to all installers of CCTV, access control or any kind of security device get on site today and make the most of it!

Moving sales forward with IP camera solutions

Posted on by

A new sales opportunity.

So how do we pursued customers to upgrade to new camera systems? . Well of course firstly we have the lever that no forward thinking business is gong to want  to get left behind with their security solutions. With the advent of HD CCTV we have a consumer led technology that people want to jump on board with, this technology is good  but megapixel technology offers some even more amazing picture quality as long as the network that is is in place has the ability to handle the amount of data that is going to pass through it.

So much to offer but who is ready?

It seems that we have cameras that can do more than we could ever imagine but customers generally don’t have the bandwidth to handle it. Add to this the hundreds of different and incompatible recording solutions and we find that on many occasions we have to compromise on the  CCTV software. We need CCTV software that  can handle most if not all the  manufacturers cameras. Analytics will only work with analogue cameras that have been converted by codecs, we see this as a completely unsatisfactory scenario. Analytics for HD and mega pixel cameras are a must.

What the industry wants.

What we want is a recorder/CCTV software that can do analytics, record the best quality that the best cameras on the market can supply and no network restrictions , This is still a long way off  but without doubt within the next 3 years an IP solution will emerge that will take the market place by storm . If the manufacturer who can fulfil all the above criteria does emerge then  they will dominate the market for many many years to come.

How to provide a good service to your customers

Posted on by

What level of service do customers expect?

In today’s market place customers really do expect the very highest level of service. Companies need to provide continuity in terms of engineering staff and service levels. Redundancy in terms of spare parts is always an issue. Most of the top companies carry spare parts in local storage so that the company can offer a hot swap solution if a customers CCTV system fails. This can be costly and most customers do not appreciate just how expensive it is to provide this service.

Resilience.

The kit must be able to stand up to harsh environments when put out into the field. What most customers again don’t realise is that the saying buy cheap buy twice is often very true. It is almost always the case that the cheapest quote very rarely offers the best value in the long run

Response times.

A 4 hour response is generally accepted as a sensible and reasonable expectation but same day response rarely attracts a complaint. Follow up calls are often needed especially where parts are required. No engineer can be expected to carry every part on board that will be required for each job.

Training your customers.

A well trained customer who fully understands their CCTV system is a benefit. It means there is a better understanding of faults when the system fails and more likelihood it will be picked up by the customer before an incident occurs. Spending time talking to your customers will always pay dividends.

Conclusion.

Good practice, motivated staff, quality equipment and good training will always add up to a happy customer. Actually selling this at point of sale with the extra costs that are generally involved can be a more difficult matter. If you are an installer or service provider who has any points to add to the above observations please feel free to comment. On the other hand if you are a business who have experienced problems with your service provider please leave a comment with some of the bad things your have experienced at the hands of a CCTV installer.

Home office appoints interim CCTV regulator

Posted on by

New CCTV regulator appointed.

Andy Rennison has been appointed by the home office as the interim CCTV regulator. His role has been defined as one that will set standards and regulation for contemporary CCTV systems.

What is involved?

The job will include setting up a quality standards framework that will ensure that images are delivered that improve security, reduce crime, and create safe environments for the public and the business community.

Why now?

Essentially to enable CCTV to be used in the public domain it must be treated in the same way forensic evidence is processed by the police and the courts and to this end the aim is to ensure quality images are recovered and these are processed correctly during the  enhancement and analysis stage.

A modern standards framework.

The new regulator will also work towards a modern standards framework to guide us in the responsible use of CCTV and set regulation that will suit the public interest. With IP CCTV bringing new installers into the market place standards are crucial to ensure experience and high standards of installation are rewarded

Complaints process.

A complaints process will also be put in place to ensure the public feel that CCTV is being used correctly and this will also enable them to appreciate the benefits that the use of CCTV systems brings to us all. The interim process will take up to 12 months and its hoped will have the wide support of the public , police, courts and of course the government.

Much awaited detail and clarity.

As we all know business drives the CCTV market and the market place is moving quickly to embrace new IP camera technology and integrated CCTV systems. This brings us much awaited detail and clarity but also this change brings many new challenges especially from a forensic and evidential point of view . So to allow us all to go forward we need to take stock now, set standards and regulation that can be implemented and used by all to ensure CCTV continues to drive crime and unsociable behaviour away. This will give the public, police and courts the utmost confidence in this new IP world.

IP CCTV. Who is to blame when it fails?

Posted on by

Who takes the wrap when the network goes down?

It seems a fairly simple question. A break -in has occurred, there is a very large loss and someone needs to pay up. Well of course it must be the installer who is to blame? Perhaps in the old days of analogue CCTV systems it generally was and often quite easy to prove that this was the case.

Integrated IP solutions means things are different now.

IP security solutions mean that by the very nature of the product there are lots of different technologies integrated into one holistic solution. We now have an installers cameras going onto to a customers network , linked to a router (sometimes wireless) connected to an unmonitored broadband connection. Then we send the data through countless different routes in the Internet cloud, to be finally viewed by a third party monitoring station. Lots to go awry i would suggest and no real way of finding out who is to blame when things go wrong.

Emizon IP monitoring.

The very first thing that installers should insist upon is that the broadband line is properly monitored and Emizon offers that solution. It gives the peace of mind to the installer and the customer that should the broadband line fail for any reason the key holders will be called . In addition it gives the installer the ability following an incident to check that the line was intact at the time.

Third party remote connection.

It is also crucial that the installer has the ability to remotely connect to the customers site at all times. Most DVR’s and VMS software gives a comprehensive log of how the customers network is responding and will also record if any cameras have failed and for what reason .

Logs at the central station.

Finally a central station should be used that offers both the customer and the installer complete transparency when it comes to viewing events stored at the monitoring centre. The best RVRC’s offer this service through a web browser and this can never be underestimated as a service when a dispute arises.

In summary.

With analytics becoming more popular in generating alarms and cameras becoming more powerful in the images they can provide, remote monitoring of  IP camera systems will be increasing. Failure however in picking up incidents will never go away but the best installers will ensure that with extensive testing during the commissioning process and service engineers who always fully test systems during routine maintenance will suffer far fewer incidents and far fewer cases of litigation against them.

Advice on choosing a CCTV installer

My advice to end users is choose your installer with care IT integrators may seem an attractive solution but there is no substitute for a professional CCTV installer.